Privacy Policy

Effective Date: 2/6/2025
Last Updated: 2/6/2025
Website: https://northumberlandliving.co.uk/

1. Who We Are

This website is operated by Northumberland Living, a UK-based property development company specialising in restoring and repurposing unique buildings into premium homes across Northumberland. We are committed to protecting and respecting your privacy in compliance with the UK General Data Protection Regulation (UK GDPR).

If you have any questions about this policy or how we handle your data, please contact:

Email: hello@northumberlandliving.co.uk

2. Information We Collect

We may collect and process the following personal data when you interact with our website:

Identity Data: Full name, email address, and phone number (e.g. when you fill out our contact form or sign up for updates)
Technical Data: IP address, browser type and version, device type, and usage data through cookies
Marketing and Communications Data: Your preferences in receiving updates and newsletters
Property Enquiry Data: Location interest, type of property, and any messages you submit

3. How We Use Your Data

We use your personal information to:

Respond to property enquiries or booking requests
Provide updates on new developments and investment opportunities
Improve our website, marketing content, and customer experience
Comply with legal, accounting, or regulatory obligations
Send marketing communications (only with your consent)

4. Our Legal Basis for Processing

Under the UK GDPR, we use the following lawful bases:

Consent: For marketing updates and newsletter subscriptions
Contract: To respond to your enquiries or process your interest in a property
Legitimate Interest: To improve our services and promote relevant opportunities
Legal Obligation: Where required by law

5. Sharing Your Information

We will never sell or misuse your data. We may share it with:

Trusted service providers (e.g. our website host, CRM platform, and email marketing provider)
Legal or regulatory bodies if required to do so
Our internal marketing and property teams to respond to your enquiry

All third-party processors are bound by strict data protection and confidentiality obligations.

6. Data Security

We have implemented security measures to protect your personal data from loss, misuse, unauthorised access, or disclosure. All data is stored securely on UK or EEA-based servers where possible.

7. Data Retention

We retain your data only as long as necessary for the purposes it was collected:

Marketing sign-ups: Until you unsubscribe or request deletion
Website analytics: Typically held for 14–26 months (anonymised)

8. Your Data Rights

You have the right to:

Request access to the data we hold about you
Correct any inaccurate or incomplete data
Request deletion of your personal data (where applicable)
Object to or restrict how we use your data
Withdraw your consent for marketing at any time

To exercise these rights, contact: hello@northumberlandliving.co.uk

9. Cookies

We use cookies and similar tracking technologies to:

Analyse website traffic and user behaviour
Improve functionality and tailor content
Remember your preferences

You can control cookies through your browser settings or by visiting our Cookie Policy.

10. External Links

Our website may contain links to third-party websites (e.g. property listing platforms or tourism sites). We are not responsible for their privacy practices. Please review their privacy policies separately.

11. Changes to This Policy

We may update this Privacy Policy from time to time. All changes will be published on this page with an updated revision date.

If you have any questions about this Privacy Policy or your data, please contact:

Northumberland Living

Email: hello@northumberlandliving.co.uk
Website: https://northumberlandliving.co.uk